Staff gets much of credit for KML’s success

EAGLE RIVER — As the Keweenaw Mountain Lodge moves through a successful summer season, Harvey Desnick, KML coordinator offered praise for the dedication and performance of the lodge employees.

“Overall, I’m happy with the way things are going this summer,” Desnick told the KML Board at its regular monthly meeting Wednesday. “Our employees especially have been doing an outstanding job when we are faced with a problem. They’re working as a team, helping out other team members when we hit a bump in the road, and I couldn’t be more proud of them.”

Desnick said while sometimes he takes credit for the current performance of the lodge, the credit actually belongs to the staff.

“We’ve got a great crew up there,” he said. “When we have problems in the kitchen, I’ve got people from maintenance coming in and doing prep, it’s been rather amazing.”

Sandra Gayk, KML Board member said she had been to the restaurant last week and was impressed by the cleanliness of the entire establishment, particularly the restrooms.

Desnick credited not only the cleaning staff, but also the maintenance staff and still others.

“I have put Jim North on as a bar maintenance man, and one of the reasons that the place looks really good is because that’s his focus,” he said. “So, the kitchen is cleaner than it’s been in years. I’m serious. I walked in there and went, ‘Oh, my God! This place is clean.”

Desnick said he has paid attention to the bar and wait staff and scheduling in his drive to increase efficiency while caring for his employees.

“One of the reasons I did that is that we are spending extra money on our bar and wait staff to hang out there late at night, and I consider them income producers,” Desnick said. “I hire those people because they help us make money. They provide good service. Not for their cleaning expertise, and so it seemed logical to take what I’m spending here and put it over here to somebody I know will do a great job and focus on that, and it’s working out great. We’re getting people out of there earlier. I’m talking about our people — and home safely and to me that is — when you’re working up there and driving back there, I want those folks out of there as early as possible after we close for their safety, for them to get a good night’s sleep, because we’re probably going to be at it again the next day.”

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