Benson advances service-driven operations, applauds bipartisan support
Secretary of State Jocelyn Benson today announced advances to the department’s service-driven operating model, and applauded the bipartisan support for legislation that affirms the model. “Right now anyone can access in-person services at our 130 branch offices by walking up, calling ahead or going online to schedule a visit, and no matter what they choose every Michigander is now provided accurate information on when they will be served and the certainty that their office visit will take on average just 20 minutes,” Benson said. “This operating model moves the department ...